Terms and Conditions

Welcome to SINAI. These Terms and Conditions (“Terms”) govern your use of our website (www.sinaiperfumes.com) and any purchases or services offered through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Information

This website is operated by SINAI, a brand under Raw Aroma Chem. Throughout the site, the terms “we,” “us,” and “our” refer to SINAI. We offer this website and its services to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Use of the Website

By accessing this website, you confirm that you are at least the age of majority in your jurisdiction or have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products or services for any unlawful or unauthorized purpose.

3. Product Availability & Pricing

All products listed on this website are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice and may vary depending on location or shipping destination.

4. Intellectual Property

All content on this site, including text, images, logos, graphics, product designs, and fragrance formulations, is the intellectual property of SINAI and Raw Aroma Chem and is protected by applicable copyright, trademark, and trade secret laws. You may not use, copy, reproduce, or distribute any content without our prior written consent.

5. Order Acceptance & Payment

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion. Payments must be made using authorized and secure methods listed on the website.

6. Shipping & Delivery

We ship both domestically and internationally. Delivery times may vary depending on your location and customs clearance. We are not responsible for delays outside our control, including those caused by shipping carriers or customs.

7. Returns & Exchanges

Due to the nature of our products, all sales are final. However, in the rare case of receiving a damaged or incorrect item, please contact us within 48 hours of delivery. We will assess the situation and offer a resolution where applicable.

8. Events & Experiences (SAAY)

For bookings and collaborations through SAAY Live Perfume Experience (@saayliveperfumeexperience), separate terms may apply. All events are subject to availability, logistics, and client confirmation. Event cancellations or rescheduling must be communicated in advance and are subject to our event policy.

9. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. Under no circumstances shall SINAI, Raw Aroma Chem, or its affiliates be liable for any indirect, incidental, or consequential damages related to the use of this website or our products.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, e.g., Mumbai/Delhi].

12. Updates to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date. Continued use of the site after changes implies your acceptance of the revised Terms.